About Healing Action

Healing Action is a St. Louis based non-profit organization that services adults who have experienced commercial sexual exploitation including, but not limited to, sex trafficking, prostitution, stripping, escorting, pornography, and survival sex. 

Healing Action focuses on providing relational trauma recovery services that include intensive service management, trauma therapy, individual and group peer support services, drop-in support center, psychoeducation groups, and housing case management.

Agency Values

1. CollaborationWe value partnership and recognize that we can’t do this work alone.
2. Self-Determination: : We believe members are the experts of their own lives. They have the power to define their needs and make the right choices for their care and future.
3. Well-Being: We believe in providing a quality, supportive experience to our clients, team, and community.
4. Authenticity: We prioritize realism, directness, and truthfulness.
5. Transparency: We do what we say and explain our decisions.

Position Overview

The Full Time Service Manager will promote community socialization, recovery, self-advocacy, self-help, and development of natural supports. This position reports to the Program Manager.

What You Will Do

  • Establish a helping relationship, assesses complex problems, selects problem solving interventions and help Members function effectively
  • Work with Members to complete a comprehensive safety plan
  • Work with Members to create client specific, measurable, and reasonable goals, objectives and outcomes
  • Provide community-based services to Members for appointments, court hearings, recovery events, and community activities
  • Support Members in accessing community resources, including housing, public transportation, state benefits, employment development, childcare, and social networks
  • Coordinate the integration of social services between systems by providing case management
  • Provide psychoeducation and therapeutic skills to promote member recovery
  • Help Members understand their treatment and recovery options
  • Inform Members about community and natural supports and how to use these in the recovery process
  • Participate in Supervision, Service Team meetings, and All-Agency meetings
  • Administer a variety of pre/post assessments and evaluations to ensure effectiveness of services
  • Work with Service Team to strengthen the infrastructure required to expand and deliver comprehensive services
  • Build new relationships with organizations to build capacity of community resources available to survivors
  • Promote effective and efficient utilization of clinical resources
  • Conduct outreach and training presentation to identified communities and providers, informing them about commercial sexual exploitation and building new formal relationships with organizations to increase resources to survivors

This Could Be A Good Match If You Have

  • A degree in Social Work, Counseling, or related degree (Bachelor’s degree accepted, Master’s degree preferred)
  • Knowledge and understanding of trauma-informed theories, principles, and best practices in working with individuals with complex trauma
  • Knowledge of community resources including counseling, community organizing, and/or group work
  • A rights-based, harm reduction, and social justice framework
  • A flexible, creative, and proactive working style, using one’s own initiative to anticipate the unexpected and remain resourceful
  • Demonstrated ability to use person-first language and refrain from stigmatizing language
  • Demonstrated ability to model appropriate relational boundaries, use team as support, and practice self-care when exposed to high volume of traumatized victims
  • Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences
  • Ability to manage multiple tasks including proficiency in balancing direct service responsibilities with effective record keeping
  • Detail-oriented, highly organized, able to manage multiple tasks and priorities, set and meet goals and deadlines


  • Degree in Social Work, Counseling, or related degree (provisional licensure preferred)
  • Minimum of 2 years of post-graduation practice preferred
  • A valid driver’s license and ability to obtain a Class E License within one week of starting employment
    and reliable transportation
  • Proof of auto insurance that has no less than $100,000 bodily injury per person, $300,000 bodily
    injury per accident, and at least $100,000 property damage per accident
  • The ability to work a flexible schedule based on member needs
  • Must be available to provide service to our on-call crisis line as scheduled when applicable.

Salary and Benefits

This is a full time (40 hrs.), non-exempt position. Generous benefits and time-off package. Additional monthly reimbursement for mileage and expenses. Salary is $40,000 annually.

  • 184 hours (23 days) of PTO from day 1
  • 11 Holiday
  • 100% Health, Dental. Vision Insurance from day 1
  • Unlimited Sick Leave
  • Professional Development Stipend 

Next Steps

If you are qualified and interested, send a resume and cover letter to erica@healingaction.org. Please include Service Manager in the subject line of your email.